Independent Service Provider for a major ground logistics company relies on Peak Technologies’ turnkey mobile workforce solution to improve operational efficiencies
Columbia, MD – February 11, 2021 – Peak-Ryzex inc. (now Peak Technologies), a provider of digital supply chain and mobile workforce solutions, announced today that RB Express has selected Peak Technologies’ mobile workforce solutions offering to help them deploy Zebra Workforce Connect Push-to-Talk (PTT) Pro Powered by Savanna™ on their newly-upgraded fleet of Zebra TC77 mobile computers.
With daily delivery numbers increasing, Daniel Blatt, owner of RB Express needed a better way to supervise shifts, monitor mid-route changes, and address delivery concerns and accident reports. He was also looking to upgrade software to take advantage of additional features, such as picture sharing to confirm package delivery. To address these needs, Peak Technologies recommended RB Express run a pilot program to run Workforce Connect PTT Pro, a Zebra software application that optimizes voice and messaging communications and collaboration between drivers and central operations in real-time.
“Work Force Connect PPT provides RB Express a way to marry all voice and data communications with one multi-functional, hand-held mobile computer.” Said Pat Bogan, Director of Zebra Global Strategic Accounts. “With PPT, employees can now talk live to any user or group of users with the press of a button, whether they are in the office or on their route. This instant ability to communicate seamlessly over wifi, or cellular is a game changer.”
Implementing Workforce Connect PTT Pro allowed Blatt to customize existing mobile device settings to be in constant (and secure) contact with his entire fleet without requiring drivers to utilize their personal mobile devices. The ability to modify picture sharing, and manage tasks independently from the wireless carrier, including name changes, text messaging and GPS tracking, while also restricting parameters on each mobile device was vital in improving operational efficiencies.
Peak Technologies also provided the consulting, implementation and help desk services to allow RB Express to upgrade its drivers to the Zebra TC77 mobile devices. All in all, the mobile device upgrade and addition of Workforce Connect PTT Pro with Peak Technologies’ guidance allowed RB Express to realize better and faster communication, and more than 50% savings versus traditional wireless plans.
“Scanners are vital to our operation,” said Daniel Blatt, Owner of RB Express “There are companies that provide lower-cost solutions, but the initial cost outweighs the expertise and ongoing, reliable customer service that Peak Technologies delivers.”
“Our mobility offering team is always looking for ways to help our customers deliver a better customer experience to their end customers, by being faster, more reliable or being agile to quickly adjust to today’s changing business environment,” said Jennifer Ward, Peak Technologies Mobility Solutions Offering Manager. “Developing the solution with the right managed mobility services, mobile device and voice communication application gives RB Express the efficiency gains they were looking for in the ever-changing, fast-paced world of last-mile package delivery.”
About Peak Technologies
Peak Technologies provides end-to-end, digitally-connected supply chain and mobile workforce solutions for performance-driven organizations focused on improvements in operational efficiencies and a focus on delivering an exceptional customer experience. Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
For more information on Peak Technologies, visit www.peaktech.com.
Media Editorial Contact:
Janet Johnson
Senior Director of Marketing
Peak Technologies, Inc.
410-312-6033
[email protected]
