Within eight weeks of implementing The Mobility Cloud solution the company noticed many positive changes, not only enhancing business processes but also improving staff morale. Many routine tasks became simpler and less time consuming, such as retrieving and updating job information. While out on client’s sites, technicians simply scanned the barcodes on the traps with the handheld scanners and this automatically updated the jobs information on our systems providing our office staff and clients with the information in real-time

Due to the comprehensive reporting capability of the software the company were able to quickly run reports even on an ad hoc basis and store them digitally reducing the time and costs associated with manual reporting.

The reporting capability also provided Prevent a Pest with insightful data on route analysis through the GPS mapping, enabling them to become more efficient with job planning and scheduling, making best use of their technician’s time and capacity.

“Prior to this we used time-cards and vehicle tracking systems to monitor technician’s routes and time taken to complete individual jobs, this was then manually tracked and analysed by our administrative staff using spreadsheets, which was an arduous task to maintain and was a system prone to errors.”

The Mobility Cloud solution also gave Prevent a Pest the ability to provide their customers with a web portal, a valuable resource to them as well as their clients. It created greater transparency between them and their clients while also giving their clients the autonomy to keep up to date with job progress and to access and view reports.

Through this level of automated reporting and the provision of a client portal Prevent A Pest were able to efficiently improve internal processes, reduce outlay costs, re-deploy staff resources and most importantly improve customer service.